We offer our customer the reassurance of a 100% money back Guarantee on your purchase. To date our clients have never had to use our money back offer.
But if the case ever arrises. please note the following
1/you must notify My Home Butcher within 4 hours of delivery, preferably via email first so we have a record of the problem. then by phone if need be
2/ you must supply evidence that the product is not to yours or does not meet your standards of quality.
3/ we do not offer rufunds for items ordered incorectly
4/ if your not happy please discuss the problem with us to see if we can correct it before refunds. We pride ourselves on offering the best products in Qld but most of all we want you Happy
Our Fresh Produce Guarantee is that we will provide our online customers with the assurance that we will only supply the finest quality produce on every occasion. We aim to impress with our fresh produce and consistently deliver on flavour and tenderness. 100% of our meat can be traced back to where it originated from MSA, Organic and Free Range. This allows us to ensure it came from approved sources which consistently achieve and maintain our high quality control standards. We believe that livestock should be allowed to freely roam open air pastureland where it can graze throughout the year and then onto Grain for 120 days or be looked after under the stringent guidlines of Organic and free range in this process our beef heards are managed by professional Cattlemen at the Nolans grain lot. They are well looked after in a relaxing enviroment with regular water and shade.. We are committed to ensuring that our livestock is reared in nothing but the best conditions and our farmers are responsible for continually monitoring the well-being of their stock.
Our knowledgeable and experienced team individually hand-select all of the pork, beef and lamb, and then ensure its longevity and freshness. These highly skilled butchers make sure that at every stage of the procedure, our meat is always maintained to the highest standards. Delivery is just as important to our butchers as the meat itself, and we guarantee you will receive your delivery in perfect condition when you want it. Nothing is too much trouble for us. We are committed to making sure our customers are satisfied when it comes to producing and delivering our meat.
Relationships with our customers are very important to us, and we believe in preserving these throughout the process. If you wish to discuss any element of your purchase, or of our procedure, please feel free to get in touch and one of our team of friendly and knowledgeable butchers will be more than willing to answer your queries. call us during business hours M-F 07 31777686.
However, there is no refunds on goods left for any reason.